š Your First 4 Wins with Whale
Welcome to Whale! š Whether youāre here to document processes, onboard faster, or scale your teamās knowledgeāyouāre in the right place. To help you hit the ground running, here are your first 4 wins to unlock in Whale.
These steps will get you familiar with Whaleās core features and show you just how easy it is to create, capture, and access knowledge.
š„ 1. Record Your First Guide
You can record your screen starting from the Whale platform. Capture processes and automatically turn them into step-by-step guides.
š„ Get recording!
Once recorded you will be able to give your process a title, a spot in Whale and start saving time.
This is one of the fastest ways to turn real work into real documentation. Read the full article here.
You win? Time, time and time. Turn your captured processes into guides in seconds
š§± 2. Let Alice AI create your documentation
Use our conversational AI agent, Alice, to create your documentation. Ask them anything from āDraft a step-by-step guide on how to set up a Zoom webinar.ā to "Create a guide to follow the safety rules in a manufacturing warehouse.".
ā
Jump in to ask changes to the drafts and have an optimized and clear process ready-to-use in under 2 minutes.
š£ How to do it:
Simply ask Alice something like:
āCreate an SOP for handling customer refund requests.ā
āDraft a step-by-step guide on how to set up a Zoom webinar.ā
"Create a guide to follow the safety rules in a manufacturing warehouse."
"Write an SOP on how to prep a patient for a dental check up."
Alice will provide a first draft that you can confirm or edit if needed.
Select the right spot in your workspace and you're good to go!
This is one of the easiest ways to turn ideas into policies. Read the full article here.
You win? A super easy-to-way that helps you document any process or policy
š¤ 3. Ask Alice a Question on Your Guide
Once your guide is live, test out Alice, Whaleās built-in AI assistant. Alice helps users find answers by reading and summarizing your documentation.
š£ To use Alice:
Open your published guide
Click the āAsk Aliceā button
Ask a natural-language question like:
āHow do I reset a user password?ā
Alice will find the relevant section or summarize the steps
This helps your team learn how to find answers fastāwithout digging.
You win? Way less frustration because you find what you need when you need it with Alice.
š 4. Share Your Guide With a Teammate
Knowledge is better when shared. Send your new guide to a teammate, assign it as training, or simply post the link in Slack.
š£ Use the Share or Assign option from the guide view.
Tag someone to read or complete it. Done!
Navigate to your guide
Click "Share" on the top right corner
Select your team member, a group or yourself
Assign!
This is your first step in building a habit of internal documentationāand showing others how easy it is to get involved. Read the full how to guide here.
You win? Time and time again. Colleagues can follow a process without you explaining it over and over, individually.
š” Bonus Win: Celebrate!
Youāve just created your first piece of living knowledge inside Whale. Keep going, and youāll quickly turn your teamās know-how into a system that scales.
š Whatās Next?
Organize guides into Playbooks
Set review cycles to keep content fresh
Invite your team and assign training
Explore Analytics to see whatās being read
