In today’s fast-paced workplace, finding the right information — fast — can make all the difference. That’s where Alice comes in.
Meet your team’s AI-powered knowledge assistant, built right into Whale. Alice helps you instantly retrieve information from your company’s documentation and automatically draft new procedures using natural, conversational language.
No more digging through folders or staring at a blank page. Just ask, and Alice delivers.
💬 What Is Alice?
Alice is a smart, conversational chatbot trained on your entire Whale workspace. Whether you’re looking for a policy, template, or need to generate a brand-new Standard Operating Procedure (SOP) from scratch, Alice gives you accurate results in seconds — as if you’re chatting with a knowledgeable teammate.
🚀 Key Features
🧠 Trained on Your Content: Alice is powered by everything you’ve documented in Whale — including policies, procedures, and internal guides.
✍️ AI SOP Generation: Need a new process documented? Tell Alice what you need, and she will draft a structured SOP for you to review and publish.
🧭 Understands Context: Alice goes beyond keywords and understands the meaning behind your questions for more precise, relevant answers.
⏰ Available 24/7: Whether you’re working late or starting early, Alice is always online — no delays, no waiting.
🌍 Multilingual Support: Ask in Spanish, Dutch, or French — Alice will detect and reply in that language automatically, even if your source content is in English.
💡 Use Cases: Ask Alice
Try questions or commands like:
“What are our company values?”
“Create an SOP for handling customer refund requests.”
“What’s the procedure for onboarding new employees?”
“Draft a step-by-step guide on how to set up a Zoom webinar.”
Alice will provide direct answers, link you to relevant cards, or generate a fresh draft for your playbook instantly.
⚙️ Create an SOP with Alice
Simply ask Alice something like:
“Create an SOP for handling customer refund requests.”
“Draft a step-by-step guide on how to set up a Zoom webinar.”
"Create a guide to follow the safety rules in a manufacturing warehouse."
"Write an SOP on how to prep a patient for a dental check up."
Alice will provide a first draft that you can confirm or edit if needed.
Select the right spot in your workspace and you're good to go!
🎯 Benefits of Using Alice
⏳ Save Time: No more clicking around or manual drafting — get what you need or create what's missing immediately.
🙌 Reduce Friction: Alice is intuitive and easy to use, helping new team members get up to speed faster.
📈 Boost Productivity: When your team spends less time searching and writing and more time doing, performance improves across the board.
🔧 Customizing Alice to Match Your Brand
Want Alice to look and feel like a true part of your company? Admins can update Alice’s appearance and branding via Workspace Settings.
💡 Pro Tip
Alice responds in any language — so even if your documentation is in English, your French- or Spanish-speaking teammates can ask questions or generate SOPs in their own language. Alice translates and drafts in the background accordingly.